Pharmacy Services

Home
Services

Comments, Suggestions & Complaints

At Healthside Pharmacy we welcome your comments and suggestions. We aim to give you the highest standards of customer care and service. Should you have any complaints about our services or products please speak to our pharmacist. We operate a formal complaints procedure which is part of the NHS system for dealing with complaints.

Please use the form below to inform us of any complaint or to report an incident. We will carefully investigate the reported issue and reply back with the outcome of our investigation.

FIRST NAME

LAST NAME

Date of incident (mm-dd-yyyy)

CONTACT NUMBER

E-MAIL

DETAILS

You can also get advice from the local Patient Advice and Liaison Service (PALS). PALS is not part of the complaints procedure itself, but they might be able to resolve your concerns informally or can tell you more about the complaints procedure and independent complaint advocacy services.

Please visit the NHS Website for more information about how to make a complaint on an NHS Service received from us or from any other NHS organisation.

Pharmacy First

Save time and avoid waiting to see a GP.
If you have a minor ailment think Pharmacy First and speak to our pharmacist. Patients can access quicker and more convenient care, including the supply of appropriate medicines for minor illness.
More details
Flu Vaccination

We offer flu vaccine both private and NHS funded. If you are 50 and over, have certain medical conditions or you are a front line healthcare staff, you can get your flu vaccine under the NHS flu vaccination program. No appointment required as it is a walk in service.
More details
Opening Hours
- Monday to Friday
  9:00 - 18:30
- Saturday
  9:00 - 17:00
- Sunday
  CLOSED
If we are closed, you can get health advice, information and details of other local health services from the NHS Website or call NHS 111 Service which is available 24 hours a day, 365 days a year.
Get in Touch
- 90 Shepherds Bush Road
  London, W6 7PD
- Telephone Number:
  Tel: 020 7603 2763
- For Healthcare professionals
  and any patient’s confidential
  information email to:
  healthside.pharmacy@nhs.net
- For General Enquiries with
  no confidential information
  email to:
  info@healthsidepharmacy.co.uk
- Twitter:
  twitter.com/healthsidepharmacy
- Facebook:
  facebook.com/healthsidepharmacy
We offer free repeat prescription collection and delivery service, we can order your repeat prescription or notify you by message to order it yourself from the surgery. We will have your prescription ready for collection after two days and if you are not able to collect it, we also offer free delivery service.