Comments, Suggestions & Complaints

At Healthside Pharmacy we welcome your comments and suggestions. We aim to give you the highest standards of customer care and service. Should you have any complaints about our services or products please speak to our pharmacist. We operate a formal complaints procedure which is part of the NHS system for dealing with complaints.

Please use the form below to inform us of any complaint or to report an incident. We will carefully investigate the reported issue and reply back with the outcome of our investigation.

You can also get advice from the local Patient Advice and Liaison Service (PALS). PALS is not part of the complaints procedure itself, but they might be able to resolve your concerns informally or can tell you more about the complaints procedure and independent complaint advocacy services.

PALS: Charing Cross Hospital
Fulham Palace Road
London W6 8RF
Email: imperial.pals@nhs.net

Please visit the NHS Website for more information about how to make a complaint on an NHS Service received from us or from any other NHS organisation.

  • Repeat Prescriptions

    We offer free repeat prescription collection and delivery service, we can order your repeat prescription or notify you by message to order it yourself from the surgery. We will have your prescription ready for collection after two days and if you are not able to collect it, we also offer free delivery service.

    More details
  • Flu Vaccination

    We offer flu vaccine both private and NHS funded. If you are over the age of 65, have certain medical conditions or you are a front line healthcare staff, you can get your flu vaccine under the NHS flu vaccination program. No appointment required as it is a walk in service.

    More details
  • Opening Hours

    • Monday to Friday
      9:00 - 18:30
    • Saturday
      9:00 - 17:00
    • Sunday
      CLOSED

    If we are closed, you can get health advice, information and details of other local health services from the NHS Website or call NHS 111 Service which is available 24 hours a day, 365 days a year.